Customer Service Representative, Hamilton, AL

About Us

Sitel Hamilton is growing and we are looking for YOU!! We are located at 500 Industrial Drive Hamilton, Alabama.

Are you ready to join our friendly, fun, inbound call center environment as a Customer Service Associate? We are looking for energetic individuals who

Enjoy interacting with people

Love to help solve problems

Want to feel valued by their employer

Sitel is currently seeking talented people who share a passion for our product and enjoy providing exceptional customer service. A job at Sitel is exciting; fast paced, and offers many growth opportunities to advance your professional career.

Summary of Primary Job Responsibilities

Sitel s Sales and Customer Service Representatives assist customers who have questions, concerns or problems that need to be solved. Each call is an opportunity to provide an outstanding and personalized customer experience.


High school diploma or equivalent

Experience Target

Prior customer service experience preferred


  • Self-motivated and able to work independently
  • Demonstrated sales aptitude, must be comfortable making the pitch and overcoming objections
  • Enjoy working in a fast-paced, flexible work environment while maintaining a positive customer service orientation
  • A continuous improvement mindset, we are always looking to do things better!
  • Very comfortable learning new computer applications; must have the ability to multi-task in several computer applications while holding a conversation with a customer
  • Professional and articulate voice
  • Excellent verbal and written communication skills
  • Accurately type 25 words per minute
  • Enjoy working in a fast-paced environment while maintaining a professional attitude


Starting pay rate is $10. 00-$11. 00 per hour.


Sitel offers the following:

Paid Training
Opportunity for Advancement
Comfortable work environment
Comprehensive Benefits (Health, Dental, Vision and Prescription)
Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.