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Customer Service Representative - Part Time Hamilton, AL

About Us

Sitel Hamilton is growing and we are looking for YOU!! We are located at 500 Industrial Drive Hamilton, Alabama.

Flexible schedules for those needing them such as students!

Option to work four 10 hour days or the standard 5 eight hour days per week!

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit to learn more.

Summary of Primary Job Responsibilities

Answers inbound calls to deliver world class customer service by building customer satisfaction & loyalty
First call resolution of customer issues/inquiries by identifying the best solution and utilizing all resources, tools and technology provided by the client and contact center
Enhance the customer experience by proactively staying abreast of services and policy changes in order to provide information on new products
Other duties as assigned

Education

High school diploma or equivalent

Experience Target

Excellent verbal and written communication skills including proper grammar
Positive customer service skills and orientation
Strong evaluation and problem solving skills
Demonstrated proficiency with using data-input systems and applying computer applications (e. g. operating systems, browsers, phones and searching an information database)
High sense of personal responsibility and ownership

Knowledge/Skills/Abilities

Dependable, reliable and able to perform duties with established procedures and with minimal supervision
Ability to overcome customer objections while maintaining a positive attitude
Ability to interact and maintain a positive approach when communicating with customers, peers and supervisors
Willingness and ability to learn quickly as well as keep up with the changes in policies, the client s products and/or services
Ability to navigate and multi-task with a variety of applications while conversing with the customer
Ability to handle difficult interactions and deescalate as needed
Ability to meet goals in a lively, constantly changing work environment
Ability to work in a diverse environment and resolve conflicts constructively

Pay

Starting pay rate is $10. 00 per hour.

Others

Sitel offers the following:

Paid Training
Opportunity for Advancement
Comfortable work environment
Comprehensive Benefits (Health, Dental, Vision and Prescription)
Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process.

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