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Customer Service Representative, Hamilton, AL



About Us


Sitel Hamilton is growing and we are looking for YOU!! We are located at 500 Industrial Drive Hamilton, Alabama.


Are you ready to join our friendly, fun, inbound call center environment as a Customer Service Associate? We are looking for energetic individuals who‚€


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‚€ĘEnjoy interacting with people‚€


‚€ĘLove to help solve problems‚€


‚€ĘWant to feel valued by their employer‚€


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Sitel is currently seeking talented people who share a passion for our product and enjoy providing exceptional customer service. A job at Sitel is exciting; fast paced, and offers many growth opportunities to advance your professional career.


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Summary of Primary Job Responsibilities


Sitel's Sales and Customer Service Representatives assist customers who have questions, concerns or problems that need to be solved. Each call is an opportunity to provide an outstanding and personalized customer experience.



Education


High school diploma or equivalent



Experience Target


Prior customer service experience preferred



Knowledge/Skills/Abilities



  • Self-motivated and able to work independently

  • Demonstrated sales aptitude, must be comfortable making the pitch and overcoming objections

  • Enjoy working in a fast-paced, flexible work environment while maintaining a positive customer service orientation

  • A continuous improvement mindset, we are always looking to do things better!

  • Very comfortable learning new computer applications; must have the ability to multi-task in several computer applications while holding a conversation with a customer

  • Professional and articulate voice

  • Excellent verbal and written communication skills

  • Accurately type 25 words per minute

  • Enjoy working in a fast-paced environment while maintaining a professional attitude



Pay


Starting pay rate is $10.00-$11.00¬ per hour.



Others


Sitel offers the following:


‚€Ę Paid Training
‚€Ę Opportunity for Advancement
‚€Ę Comfortable work environment
‚€Ę Comprehensive Benefits (Health, Dental, Vision and Prescription)
Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process.¬ 
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