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Human Resources Manager

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Human Resources Manager
Location:
Hamilton, AL, US, 35570
Req ID#: 78088
Summary of Primary Job Responsibilities
Budget Responsibility
Labor Contracts, as applicable
Litigation
Compensation: Local Market Analysis and Recommendations
Developing and implementing an effective recruiting strategy, encompassing recruitment of both active and passive candidates to include utilizing the internet, cold-calling and referrals
Utilizing social media platforms (LinkedIn, Facebook, Twitter, etc.) to drive networking and candidate pool development
Develop, monitor and measure all talent acquisition initiatives to ensure trends are identified and addressed, including, but not limited to, turnover and retention
General HR Responsibilities
Retention & Engagement initiatives (i.e. Sit & Tell, GOS Principles)
HR Reporting, Analytics & Audits (i.e. STAR, Attrition, Active No Hours; Trend Analysis)
Talent Management (i.e.9 Box, Succession Planning, Career Planning, Growth Point development to ensure we have a strong talent pipeline)
Performance Management: Supports Annual Appraisal cycle, Provide guidance, as needed, of all Non-Agent Performance Improvement Plans and Final Corrective Actions.
Training: Delivery of Annual Compliance Training, Growth Point HR Curriculum,
Employee Relations:
Investigates and addresses employee complaints,
Conducts internal investigations and make recommendations for resolution which includes ER Ticket and Ethics Points,
Provide management and employees with information and interpretation of human resource policies, rules and procedures.
Conflict Resolution: Provides guidance to employees and management in exploring alternatives methods for resolution of work-related problems affecting the employer-employee relationship.
Approves all suspensions, reasonable suspicion drug testing
Review all Separation Request Summaries (SRS) prior to submission for approval as per the Approval Matrix,
Compliance: Ensures compliance with Sitel & Client policies and all laws.
Leaves of Absence (i.e. Medical, Military, Personal): Supports the FMLA process ensuring understanding and compliance by both managers and associates
Accommodation: Manages the ADA, Interactive Process in partnership with the associate's manager.
Health & Safety: Workers Compensation, Works with local leaders to ensure we are providing a healthy and safe work environment.
HRIS: Workflow Approvals & Data Audits,
Recruiting: Selection, Background Adjudication; Supports local recruiting needs for community outreach, job fairs and, as needed, local sourcing.
Employment Files ensuring compliance, data integrity and information security: I9s
Benefits: Partners with Benefit Team to ensure timely delivery of applicable benefit eligibility information and/or benefit changes (i.e. Open Enrollment)
Payroll: PIFs, Bonus Approvals, Agent Pay Plans Attend Unemployment hearings.
Support in delivery of overall HR responsibilities,
Other duties as required.
Education
Bachelor's Degree in Human Resources preferred
Experience Target
Minimum of five years of previous experience as an HR Generalist or above. Experience in a high recruiting and retention environment would be an asset. Additional experience in other HR disciplines strongly preferred. BPO industry experience preferred.
Skills
Strong written communication skills: Prepares appropriate documents, including reports on associate relations issues; creates and delivers correspondence suitable for a variety of audiences - associates, clients, management, external sources; presents information such as documentation of an event and/or corrective action in a logical sequence that is suitable for internal and external use,
Strong interpersonal and collaborative skills, including presentation, facilitation and negotiation,
Excellent customer service skills,
Strong time management and organizational skills: Multi-tasks, prioritizes work tasks, utilizes resources effectively/efficiently, adapts to changing work demands/priorities/environments.
Knowledge/Abilities
Demonstrated critical thinking, problem-solving and employee relation abilities,
Ability to maintain high level of professionalism and confidentiality,
Ability to communicate unpleasant news and difficult information in a productive, prompt and appropriate manner,
Ability to address personnel issues in a confidential, professional manner,
Ability to interview and select staff. Coaches, mentors and motivates others to achieve goals,
Evaluates operational and client needs in relation to recruiting and associate relations goals,
Develops and implements action plans,
Works closely with Site Director to meet site goals and improve associate retention,
Analyzes past performance and recommends appropriate actions,
Ability to ensure legal and policy compliance with the support of the Employee Relations Team,
Acts as a change agent supporting the move to a People First environment,
Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the general public and clients,
Ability to maintain a high level of professionalism and confidentiality,
Ability to identify problems, evaluate facts and formulate sound solutions,
Coaches associates and management in associate relations and effective performance management,
Recommends solutions and follows up as needed,
Basic understanding of all HR functions,
Basic understanding of regulations and legal requirements applying to employment and hiring.
Special Certifications
Professional Human Resources certification (PHR) and/or continuing HR/Legal education a plus.
Travel Required
Minimal - up to 35%.
WE CREATE GREAT PLACES TO WORK.
Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you'll soon become a part of our Sitel family.
Human Resources Manager


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